![]() ![]() ![]() Return Policyīefore leaving the warehouse, our shipments undergo careful inspection. Please note that the processing time for returns is 10 business days from the date of the request. You have the opportunity to return items purchased on our platform within the specified return period, based on the reasons outlined in our return policy. Return, Exchange & RefundĪt The Purple Pony, we believe in offering our customers a flexible return and exchange policy. We regret to inform you that refunds cannot be processed for orders canceled at the doorstep or in cases where our delivery partner has made three unsuccessful delivery attempts. Once the order has been shipped, cancellations cannot be accepted. If your address falls outside their service area, we will contact you with alternative solutions for ensuring the delivery of your products.įor order cancellations, we require notification via email within 6 hours of placing the order. However, our coverage is contingent upon their service reach. Orders placed within India are handled by reliable courier companies, ensuring the safety and security of your packages. ![]() While we will make every effort to fulfill your order within the requested time frame, we cannot guarantee immediate compliance. For inquiries, kindly contact our customer service helpline via WhatsApp or write to us at you have any specific requirements regarding time-bound deliveries, kindly communicate with us via email and leave comments indicating your requested delivery time during the ordering process. In some Pin codes, the COD option may be unavailable due to shipping partner limitations. Any refusal of COD orders will result in the deactivation of the COD option for future orders. It is essential to note, for Cash on Delivery payment is required upon accepting the order. As soon as your package is shipped, we will send you an email containing the necessary tracking information. Please be aware that your items may be shipped from multiple locations in separate packages however, you will only be charged a single delivery fee for your entire order. While we cannot be held responsible for any delays caused by courier companies or postal authorities, we will assist you in tracking your package through our partner courier services. It is important to acknowledge that delivery times are influenced by factors such as location, distance, and the efficiency of our logistics partners. Following shipment, you can expect your order to arrive within 7-10 days, for made to order duration might vary as specified in the listing, although the estimated delivery time provided on our shipping page is indicative and reliant on our shipping partner. Our standard practice is to dispatch packages within 48 working hours, excluding Sundays. Kindly note that these terms are subject to change at the discretion of the company. Additional shipping charge of INR 50/- will be applicable for all COD orders. ![]() Please refer to the shipping table below for more information: Order Type Delivery Charges Additionally, we understand the importance of flexibility, which is why we provide the convenient Cash on Delivery (COD) option for select Pin codes supported by our trusted delivery partners. We're delighted to offer shipping services across India, ensuring that our products reach customers far and wide. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |